Version 1.5 — Last updated: August 2026
Monochive ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the Monochive platform ("Platform"). We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. By using the Platform, you consent to the practices described in this policy.
Account information — Name, email address, business name, ABN, phone number, business address, and social or website links provided during registration and profile setup.
Client / buyer information — When a Collaborator submits an order, we collect their name, company, email address, and, where provided, postal address, ABN, and purchase-order reference.
Payment information — Bank account details (BSB, account number, account name) provided by Photographers for invoice generation. For Photographers who enable bank transfer, we also retain a tokenised payment-method reference and the card's brand and last four digits to process administration fees. Full credit card details are processed by a third-party PCI-DSS-compliant payment processor and are never stored by Monochive.
Content — Photographs, images, and associated metadata uploaded by Photographers.
Transaction data — Order details, invoice records, licence agreements, and download activity.
Usage and diagnostic data — Limited technical information such as your browser type, and information collected automatically by our infrastructure and error-monitoring providers (for example, server logs and the details of any technical error), which may include your IP address. We do not use this information for advertising or behavioural tracking.
We use your information to:
We do not sell, rent, or trade your personal information to third parties. We do not use your information for advertising or marketing purposes beyond Platform-related communications.
Images uploaded by Photographers are stored securely on access-controlled cloud infrastructure. Images are accessible only to the Photographer and authorised Collaborators through access-controlled links that can be revoked or reset. We do not use, analyse, or share uploaded images for any purpose other than providing the Platform services. Low-resolution previews and watermarked versions are generated solely for gallery display and image protection.
Full credit card payments are processed entirely by a third-party PCI-DSS-compliant payment processor. Monochive does not receive, process, or store full credit card numbers. For Photographers who enable bank transfer, we retain a tokenised payment-method reference and the card's brand and last four digits solely to process administration fees. Bank details provided by Photographers for invoice-based payments are stored securely and used solely for generating invoices and facilitating bank transfers.
We use a small number of strictly-necessary first-party cookies to keep you signed in and to control access to protected areas of the Platform. We do not use advertising cookies, cross-site tracking, or behavioural-advertising pixels. We use a third-party error-monitoring service to detect and diagnose technical faults; it is configured for error diagnostics only and does not track your browsing for advertising.
We share your information only in the following circumstances:
We rely on a small number of reputable third-party service providers to operate the Platform, each operating under their own privacy policies and, where applicable, contractual data-protection obligations. These providers fall into the following categories:
Some of these providers may store or process data outside Australia (see International Data below). We share only the data necessary for each provider to perform its function, and a current list of our providers is available on request to support@monochive.com.
We retain your data for as long as your account is active or as needed to provide the Platform services. Specifically:
Upon account deletion, your personal information, unlicensed projects, and uploaded images will be removed within a reasonable period, up to 30 days. However, the following data is retained:
This retention is necessary to protect the rights of Collaborators and to maintain a verifiable record of all completed transactions.
Transaction records — including invoices, licence agreements, and the buyer and company details recorded on an order — are captured as a point-in-time snapshot of the information as it existed at the date of purchase, and are preserved as the authoritative account of what was agreed. These records are not retroactively updated when any user later changes their details or a Photographer amends their terms. Correcting your information (see Your Rights) applies going forward and does not alter the historical record of a completed transaction. Monochive records the information users provide and does not independently verify its accuracy. To the maximum extent permitted by law, Monochive is not liable for any discrepancy arising from details that a user has changed after the date of purchase, or from information that has been entered incorrectly or inaccurately by a user.
When a Photographer registers, we record which version of the Terms of Use and Privacy Policy they accepted and the date of acceptance, as a record of consent. Where a Photographer has not edited their Licence Agreement, the default Licence Agreement provided by Monochive applies to their licences and is recorded as the accepted terms.
We implement industry-standard security measures to protect your data, including:
While we take reasonable precautions, no method of electronic storage or transmission is completely secure. We cannot guarantee absolute data security.
Some Content and archives are made accessible through shareable links that act as access keys. Anyone who obtains such a link may be able to view the associated data until the link is revoked or reset. You are responsible for safeguarding these links and controlling who they are shared with or forwarded to. To the maximum extent permitted by law, Monochive is not liable for any unauthorised access to, or disclosure, exposure, or leak of, data that results from a link being shared, forwarded, intercepted, or otherwise disclosed by any user or third party, or from a security incident not caused by our failure to take the steps required of us by law.
Nothing in this policy limits rights you have, or obligations we have, that cannot be excluded under applicable law. Where a data breach that is likely to result in serious harm occurs, we will comply with our notification obligations, including the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth).
You have the right to:
The Platform is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it.
Your data may be processed and stored in locations outside your country of residence, including in Australia, the United States, and Japan, depending on the provider. Where we disclose personal information overseas, we take reasonable steps to ensure that recipients handle it consistently with the Australian Privacy Principles.
We may update this Privacy Policy from time to time. We will notify existing users of material changes via email. Continued use of the Platform after changes constitutes acceptance of the revised policy.
If you have a privacy complaint, contact us at support@monochive.com and we will respond within a reasonable time. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
The entity responsible for your personal information is [LEGAL ENTITY NAME], ABN [ABN], [REGISTERED / POSTAL ADDRESS].
For privacy-related inquiries or to exercise your rights, contact us at support@monochive.com
This policy is governed by the laws of Victoria, Australia.
Monochive © 2026